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Another initiative which we introduced during the restrictions and have continued, is the idea of mourning with relatives. What have you put in place to make good ideas happen more of the time?

It was wonderful to do all these lovely things together, for our residents, and we all had a sense of ownership. It made us feel proud of the exciting and engaging things we could come up with.

So far, we’ve made some useful progress on ‘little’ things as well as quite significant areas of how we operate. For instance, you often hear of the ‘little things that matter’, and how this can make your day.

But with the restrictions being eased, we went back to our residents, we organised forums during a dedicated period of consultation, to ask detailed questions about how they felt during the lockdown